Amazon is one of my favorite stores, online or off. I quickly became addicted to buying books from them, and I’ve since graduated to kitchen items (my second favorite thing to shop for). A week ago, they were offering $25 off an order of $125 in housewares, so I took advantage of that, along with free super saver shipping. Unfortunately, a single item was on back order, so the whole order wasn’t to be mailed for over a month.
In order to avoid having to wait so long, I decided to replace that item with another, but it turns out that isn’t possible. I deleted the old but there was no way to add the new, and since I was no longer over 125, the price went up by $25. Plus, the ship date didn’t change, even though everything in my order was in stock.
I wrote to customer service, who responded by fixing the ship date (there was some kind of glitch) and upgrading me to regular shipping. I thanked them for that, but explained that I was still disappointed that I couldn’t add an item to meet the coupon requirements. I wasn’t mad, but they reacted as if I were threatening never to shop there again. They said that since I’m such a great customer, they’d go ahead and take the 25 off anyway.
How can you not love being treated like that?